FAQs

Sorry, we couldn't find any questions matching that search.

Shipping

How long will it take to receive my order?

Delivery times vary based on the product and your location, ranging from 1 to 6 weeks. In-stock items are typically shipped within 3 days. Custom orders, on the other hand, may take around 4 to 6 weeks for delivery. For more information, feel free to contact us at studio@formandseek.com

How much does shipping cost?

We offer free shipping on most of our products. However, for items with additional shipping costs based on the product and your location, you can view the shipping cost before checking out.

Can you provide worldwide shipping?

Yes, we provide worldwide shipping services.

My Order

How can I cancel my order?

Absolutely! We understand that circumstances may change. If your order hasn't been forwarded to our warehouse for processing, you can request to cancel it or make modifications. To do so, kindly reach out to us as soon as possible at studio@formandseek.com. We will promptly assist you in determining if your order is eligible for cancellation or any necessary adjustments. Your satisfaction is our priority!

How do I return my product?

We gladly accept returns for any unused product. To initiate a return, please make your request within 15 days from the date of your order placement. If you have any questions please contact us at studio@formandseek.com

Can I return sale items?

Discounted items marked as final sale and sample sale purchases are non-returnable or exchangeable. However, items purchased during limited-time promotions can be returned, provided they are unworn, undamaged, and in their original packaging, for store credit or exchange. Discounts cannot be applied after a purchase is made, and multiple discounts cannot be combined.

What if I receive the wrong product?

Mistakes can happen, but rest assured, we are committed to making things right for you. If you happen to receive the wrong product, please don't hesitate to contact us. We're here to provide you with the assistance you need to ensure your complete satisfaction.

What should I do if I receive damaged merchandise?

If you receive a damaged or defective item, please email us at studio@formandseek.com with your order number and attach an image of the damage. We will evaluate each case individually and may issue replacements, store credit, or refunds.

What should I do if my package is lost or stolen?

Sometimes packages marked as delivered may experience tracking errors and still arrive within a week. We can help protect your purchase during transit until it's marked as delivered. If you encounter issues, we recommend reaching out to the shipping carrier for assistance. Please note that we are not responsible for lost or stolen packages. Orders marked as delivered cannot be refunded or replaced.

If your package is late or truly lost in transit (not marked as delivered), please contact us, and we will assist you on a case-by-case basis.

Can I include a gift message?

Certainly! We offer the option to include a personalized gift message with your order. During the checkout process, you will have the opportunity to add a heartfelt message for your loved ones. It's a wonderful way to make your gift even more special and meaningful.